The Chakra Lodge

Delivery

-We have spent a lot of time working on our delivery options to make sure you receive the cheapest option.

Crystals are not light objects to post and with them also being so fragile, we need to ensure they are packaged and protected fully so they arrive to you in perfect condition.
You will notice that some of our items are Free Delivery, these items will not effect your combined weight for other delivery costs if you order more things from us, we will post these items separately if needed.
Postage costs are based on size and weight and are in the categories of: 
Large Letter Size- up to 100g
Small Parcel – up to 1kg
Small / Medium Parcel – up to 2kg
Medium Parcel- up to 5kg
Heavy Parcel- up to 10kg

You can add a lot of smaller lighter products to your shopping cart for the same delivery price, up to 2kg.
Most of our crystals and stock are the size and well within the weight of a small parcel but sometimes a single large crystal can be the weight of a medium parcel.
Crystal Tealights range from 0.52g to 1.01g
Crystal Spheres range from 0.06g to 0.52g


Costs for UK delivery are:
FREE on selected Items- Crystal Prescriptions

£2.00-Large Letter size – up to 100g
£3.70-Small Parcel – up to 1kg
£7.00– Small/Medium – up to 2kg
£14.00– Medium – up to 5kg
£26.60-Medium Heavy- up to 10kg
 All smaller parcels are sent 1st class and will be despatched within 48hrs.
To keep postage cheaper for you, all larger/heavier crystals will be sent 2nd class.
Please allow 1-2 working days for your order to arrive first class and 3-5 working days for 2nd class

​If you are outside of the UK and wish to order from us, please contact us and we can give you a accurate up to date shipping cost.


OUR PACKAGING

We have tried our best to eliminate all plastic and be as eco friendly as possible, using natural boxes and string to complete the natural look and feel to your Healing Crystal Gift Set.
As Crystals are so delicate, there are times when we do need to use bubble wrap to ensure ultimate protection during transit.  The larger crystals we have for sale are also more delicate and harder to replace and so we want to ensure they arrive to you in perfect condition.

 

RETURNS

We hope that you wont need to return your chosen items, but should you have a problem or it is not as expected, please return it to us well packaged for a alternative or refund. Please be aware that we do not cover the return postage for unwanted items nor refund the postage costs.  Please get in contact within 48 hours to let us know if you have any problems. 
If the item is broken, we ask that you provide photos of the item and the packaging it was in. This helps us take up any complaints with the delivery company if needed.
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